At Thrive Group, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide to us when engaging our business setup, consulting, and visa processing services in Dubai and the wider United Arab Emirates.

By using our services or visiting our website, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

1. Information We Collect

When you engage Thrive Group for business setup, consulting, visa processing, or related corporate services, we may collect the following types of personal information:

• Full name, nationality, date of birth, and contact details (phone number, email address, physical address)
• Passport copies, Emirates ID, visa copies, and other government-issued identification documents
• Business-related information including trade names, business activities, partnership details, and shareholder structures
• Financial information such as bank statements, proof of funds, and payment details necessary for government fee processing
• Employment history and educational qualifications when required for visa or licensing applications
• Communication records including emails, WhatsApp messages, and call logs related to your service requests

2. How We Use Your Information

Thrive Group uses your personal information strictly for the purposes of delivering the services you have engaged us for. Specifically, we use your data to:

• Process company formation applications with UAE Mainland authorities, Free Zone authorities, and Offshore jurisdictions
• Submit visa and residency permit applications to the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) and other relevant bodies
• Obtain trade licenses, professional permits, and regulatory approvals from the Department of Economic Development (DED) and Free Zone authorities
• Open corporate bank accounts on your behalf with partnered UAE banks
• Communicate with you regarding the status of your applications, required documentation, and service updates
• Comply with UAE federal laws, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party. However, to fulfill our service obligations, we may share your data with:

• UAE government departments and authorities (DED, ICP, Free Zone authorities, Ministry of Human Resources, etc.) as required for your applications
• Partnered banks and financial institutions for corporate account opening procedures
• Approved PRO (Public Relations Officer) service providers who assist with document clearance and government submissions
• Legal and compliance advisors when required to ensure adherence to UAE regulations
• Third-party service providers such as document translation, attestation, and Ejari registration services

4. Data Security

Thrive Group implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted storage of sensitive documents and personal identification data
• Restricted access controls — only authorized personnel handling your case can access your information
• Secure communication channels for sharing confidential documents
• Regular security audits and staff training on data protection best practices
• Physical security measures at our offices to safeguard printed documents and records

All third parties with whom we share data are contractually obligated to maintain the confidentiality and security of your information.

5. Your Rights as a Client

As a client of Thrive Group, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you at any time
• Right to Rectification: If any of your personal information is inaccurate or outdated, you may request that we correct it
• Right to Erasure: Subject to legal retention requirements, you may request the deletion of your personal data after your service engagement has concluded
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances
• Right to Data Portability: You may request that your data be transferred to another service provider in a structured, commonly used format

To exercise any of these rights, please contact our Data Protection Officer at privacy@thrivegroup.ae.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use:

• Essential cookies required for the proper functioning of the website
• Analytics cookies (such as Google Analytics) to understand how visitors interact with our website
• Marketing cookies to deliver relevant advertisements and measure campaign effectiveness

7. Third-Party Links

Our website may contain links to external websites, including UAE government portals, Free Zone authority websites, and banking institution pages. Thrive Group is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with UAE legal, regulatory, and accounting obligations. Typically:

• Active client data is retained for the duration of the service engagement plus 5 years
• Financial and transaction records are retained for a minimum of 5 years as required by UAE commercial law
• Communication records related to government applications are retained for 3 years after case closure

9. Children's Privacy

Our services are designed for business professionals and entrepreneurs. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

10. Changes to This Privacy Policy

Thrive Group reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Any significant changes will be communicated to active clients via email and will be posted on this page with an updated effective date.

We recommend reviewing this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: